FAQs

Delivery Methods Available

UK Delivery Methods Available

Standard

✓ Suitable for small parcels (typically 2 books).

✓ Delivery to most addresses in the U.K. by the next business day following dispatch.

! Maximum shipment weight of 2KG.

X Shipments are not trackable or insurable.

Premium

✓ Suitable for all parcel sizes.

✓ Trackable delivery to most addresses in the U.K. by the next business day following dispatch.

! Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and Islands.

! Remote Area Surcharges apply to premium services based on surcharges levied by our carriers.

! Where applicable, these surcharges are included in the rates displayed on the IngramSpark order page.

! For a comprehensive list of surcharge areas please contact your customer service representative.

Rush

✓ Suitable for all parcel sizes.

✓ Delivery to most addresses in England and Wales for timed, next business day delivery before 10:00 am.

✓ Shipments are guaranteed.

✓ Shipments are trackable

European Delivery Methods

Standard

✓ Suitable for small parcels (typically 2 books).

✓ Delivery to most addresses in the EU within 4 - 7 business days.

✓ Service can be IOSS where an IOSS registration number is included (VAT Charges managed by Publisher via IOSS)

! Maximum shipment weight of 5KG.

! Service is DAP (Delivery at Place: Duties and Taxes are NOT included in the order). Please note this was formerly known as DDU (Delivery Duty Unpaid)

X Shipments are not trackable or insurable. Premium DDP

✓ Suitable for all parcel sizes.

✓ Service is DDP (Delivery Duties Paid: Duties and Taxes are included in the order) ✓ Trackable delivery to most EU destinations within 2-7 business days.

Premium DAP

✓ Suitable for all parcel sizes.

✓ Trackable delivery to most EU destinations within 2-7 business days.

! Only to be used for Business-to-Business (B2B), or Business-to-Customer (B2C) orders over 150 EUR

! Service is DAP (Delivery at Place: Duties and Taxes are NOT included in the order). Please note this was formerly known as DDU (Delivery Duty Unpaid)